Shipping policy
Processing Time
All orders are made to order.
Processing time is 2–3 business days (Monday–Friday, excluding holidays).
Orders are not shipped on weekends or holidays.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days (if selected)
Delivery times are estimates, not guarantees.
Order Tracking
Once your order ships, you will receive a tracking number by email.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Address
You are responsible for entering the correct shipping address.
If an incorrect address is provided:
- We are not responsible for lost packages
- Orders returned to us may require additional shipping fees to resend
Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier.
If your package is lost or stolen:
- Contact the shipping carrier directly
- File a claim with the carrier
Shipping Delays
We are not responsible for delays caused by:
- USPS, UPS, or other carriers
- Weather conditions
- Holidays or high shipping volume
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Send clear photos of the item and packaging
- Include your order number
We will review and resolve the issue with a replacement or refund if approved.
Free Shipping Promotions (if offered)
Free shipping promotions apply only to qualifying orders and may be limited to specific timeframes or order amounts.
Contact
For shipping questions:
📧 Tiffanymoore@shehustlescreations.com